Our Policies

FRONT DESK & CONCIERGE

Summer Season: 8:00am - 11:00pm
Off-Season: 9:00am - 6:00pm

CHECK-IN & CHECK-OUT

You must be at least 21 years old to check-in. A valid picture ID and method of payment is required at check-in, as is the physical presence of the credit card holder.

Check-in: 4:00pm
Check-out: 11:00am

We’ll try our best to accommodate an early or late arrival if you provide us with your ETA when you make your reservation. Late checkout requests are subject to resort occupancy and can be requested directly through our front desk. Additional charges may apply.

CANCELLATION POLICY

Summer Season: Memorial Day Weekend through Labor Day Weekend
All confirmed reservations between Memorial Day Weekend and Labor Day Weekend must be canceled at least thirty days prior to the date of arrival. Otherwise, these reservations are non-refundable.

Off-Season: Labor Day Weekend through Memorial Day Weekend
To receive a full refund, cancel by 12:00pm EDT at least 7 full business days prior to the date of arrival. If a cancellation is made within those 7 days, 100% of the rate for the first night will be charged.

All advance purchase reservations are non-refundable. Policies are subject to change.

ACCEPTED METHODS OF PAYMENT

Master Card
Visa
American Express
Discover Card

DEPOSITS & RESERVATION GUARANTEES

All reservations must be validated by a major credit card with an expiration date. Once the reservation is made, the card on file will be charged the appropriate amount for the reservation type (see below), as per our “Hotel Guarantee Policies.” If the card is declined, Hero Beach Club reserves the right to cancel the reservation without notice. Hero Beach Club will not hold any reservation unless secured by a valid credit card. Guests may change their form of payment at check-in upon arrival.

Summer Season stays (Memorial Day Weekend through Labor Day Weekend) will be charged for the full reservation amount (including taxes and resort fees).

Off-season stays (Labor Day Weekend through Memorial Day Weekend) will be charged for the total of (1) night’s room fees, taxes, and resort fees.

RESORT FEES, TAXES, & SERVICE

Resort Fees:
Summer Season: $75 per night
Off-Season: $35 per night

Taxes:
11.625% state, city, & occupancy tax per night, all year

SMOKING POLICY

Hero Beach Club is a 100% non-smoking facility. Smoking is not permitted anywhere within the hotel, including public areas. Should it be determined that smoking has taken place in a guest room, the hotel will charge a $250 non-refundable cleaning fee, placed on the guest folio before or after check-out.

PET POLICY

No pets are allowed except for service animals. Please let us know if you are bringing a guide dog or service animal when you make your reservation so we can accommodate their arrival.

EXTRA PERSON FEE

Room rates are listed for single/double occupancy. Additional adults sharing a room will incur a charge of $80 per night, per person, up to four in a room.

ADDITIONAL BEDS AND CONNECTING ROOMS REQUEST

Twin high-rise air mattresses are available for an extra charge of $40 per night plus tax. This fee is in addition to the extra person fee, if such a charge is required.

Room type must fit additional beds. Queen Standard, Ocean Front, & Double Rooms do not accommodate additional beds . Requests must be confirmed directly with the property.

We do not offer connecting rooms. We do have a two and a three-bedroom suite available for booking. Please contact our property for help.

CHILDREN’S POLICY

Children 12 and under stay for free. However, the additional bed fee will apply if required.

ADA POLICY

Hero Beach Club is 100% compliant with the Americans With Disabilities Act (ADA). We offer two accessible rooms within the hotel. Please ensure requests reach us by placing them in the comments section of the online reservation form, or by calling us directly at (631) 668-9825 after the reservation has been made.

POOL SAFETY POLICY

No lifeguard is on duty. Children under the age of 16 must be accompanied by an adult.

RESORT BIKES & BEACH SURF BOARDS

Hero bikes and beach surf boards are available free of charge for Hero Beach Club guests. Please see the front desk for assistance. Children under the age of 16 must be accompanied by an adult.