welcome to hero beach club
Life is better
at the beach
Montauk, NY, fondly known as The End of the World, has attracted free spirits, artists, musicians, surfers, fishermen, and adventurers for over a century. Our Hero Beach Club, perched at the tip of Long Island, offers a chic home-from-home for guests from across the globe. Join us to recharge, connect with the ocean, and create unforgettable moments in a one-of-a-kind haven of rest and recuperation.
FAQ’S
OUR AMENTITIES
Complimentary Wellness Events
Beach Service
Oceanfront Views
Sculpture Garden
Fire Pit & Heated Pool
Lobby Bar + Shop
Complimentary Bikes
Welcome Gifts from Partners
FAQ’S
Your questions
answered
What are the front desk and concierge opening hours?
The Hero Beach Club concierge and front desk hours vary between the summer season (Memorial Day Weekend through Labor Day Weekend) and the off-season (Labor Day Weekend through Memorial Day Weekend).
Summer Season: 8:00 am – 11:00 pm
Off-Season: 9:00 am – 6:00 pm
Is there an age limit for checking in at the Hero Beach Club?
Yes. When checking in at the Hero Beach Club, guests must present an appropriate photo ID to prove they are over 21.
What are the check-in and check-out times?
Our check-in time is 4:00 p.m. and check-out time is 11:00 a.m. If you advise us of your requirements when you make your reservation, we’ll try our best to accommodate an early or late arrival. Late checkout requests are subject to resort occupancy and can be made directly through our front desk. Additional charges may apply.
What is the Hero Beach Club’s Cancellation Policy?
Guests can cancel confirmed reservations for our summer season (between Memorial Day Weekend and Labor Day Weekend) at least thirty days before the date of arrival. Otherwise, these reservations are non-refundable.
Guests can cancel confirmed reservations for our off-season (Labor Day Weekend through Memorial Day Weekend) before midday at least seven full business days before the date of arrival. Otherwise, these reservations are non-refundable.
All advance purchase reservations are non-refundable. Policies are subject to change. Contact us if you have any queries.
What Methods of Payment Are Accepted?
Accepted methods of payment include MasterCard, Visa, American Express & Discover Card.
How Do You Manage Deposits And Reservation Guarantees?
We validate reservations with a major credit card with a valid expiration date. The card on file will be charged the appropriate amount for the reservation type as outlined in our “Hotel Guarantee Policies”.
If the card is declined, Hero Beach Club reserves the right to cancel the reservation without notice. Guests may change their form of payment at check-in.
Summer season stays (Memorial Day Weekend through Labor Day Weekend) will be charged for the entire reservation amount, including taxes and resort fees.
Off-season stays (Labor Day Weekend through Memorial Day Weekend) will be charged for one night’s room costs, including taxes and resort fees.
How Much Are Your Resort Fees And Taxes?
The Hero Beach Club resort fees vary between the summer season (Memorial Day Weekend through Labor Day Weekend) and the off-season (Labor Day Weekend through Memorial Day Weekend).
Summer Season: $85 per night
Off-Season: $45 per night
State, city, and occupancy taxes are fixed at 14.25% per night all year.
What is the Hero Beach Club’s Smoking Policy?
The Hero Beach Club is a 100% non-smoking facility throughout. The hotel will charge a $250 non-refundable room cleaning fee if smoking is detected.
What is the Hero Beach Club’s Pet Policy?
No pets are allowed except for service animals. If you are bringing a service animal, let us know when you make your reservation, and we will make sure they feel welcome.
Can I pay an Extra Person Fee?
Room rates are listed for single and double occupancy. Any additional adults sharing a room will incur a charge of $85 per night per person, up to four in a room, room category room occupancy permitting.
Can I Request Additional Beds Or Connected Rooms?
Twin high-rise air mattresses are available for an extra charge of $40 per night plus tax. This fee is in addition to any additional person costs if such charges are required.
The room type must accommodate additional beds. For example, Queen Double and Oceanfront rooms do not have room for extra beds.
We do not offer connecting rooms. We do have a two and a three-bedroom suite available.
What is Your Children’s Policy?
Children 12 and under stay for free at the Hero Beach Club. An additional bed fee may apply.
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What is Your ADA policy?
Hero Beach Club is 100% compliant with the Americans with Disabilities Act (ADA) and offers two fully accessible rooms. You can reserve an ADA room by using the comments section of our online reservation form or by calling (631) 668-9825.
What Is Your Pool Safety Policy?
The Hero Beach Club pool does not have a lifeguard on duty. A responsible adult must accompany children under 16.
Can You Hire Bikes & Surf Boards from the Hero Beach Club?
Yes! Surfboard and bike hire are free of charge for Hero Beach Club guests. For assistance, please see the front desk. Children under the age of 16 must be accompanied by an adult. Note: Adult-sized bikes only.
Connect with us
@herobeachclub
